Privacy Policy — gb89 Platform

1 Introduction

This Privacy Policy ("Policy") describes how gb89 ("gb89", "we", "us", "our") collects, uses, stores, and protects personal information provided by or collected about users ("you", "Player", "User") of the gb89 online casino and sports betting platform accessible at gb89.io. This Policy forms part of the broader legal framework governing your use of the gb89 platform, alongside our Terms and Conditions and Responsible Gaming Policy.

By registering an account on the gb89 platform, making a deposit, placing a bet, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the gb89 platform.

gb89 operates primarily for players located in Bangladesh, including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are committed to handling all personal data with the highest standards of care, confidentiality, and integrity.

2 Data We Collect

gb89 collects personal data in the following categories. We collect only what is necessary for the purposes described in this Policy.

2.1 Identity & Registration Data

When you register a gb89 account, we collect your full legal name, date of birth, username, email address, mobile phone number, and residential address. This information is required to create your account, verify your identity, and comply with our Know Your Customer (KYC) obligations.

2.2 Financial Data

To process deposits and withdrawals in Bangladeshi Taka (BDT), we collect payment method details including your bKash, Nagad, Rocket, Upay, or bank account identifiers. We do not store full card numbers or mobile banking PINs. Transaction data (amounts, timestamps, references) is retained for financial record-keeping and anti-money laundering compliance.

2.3 Verification Documents

As part of the KYC process, we may request copies of government-issued identity documents (such as your National Identity Card or passport), proof of address (such as a utility bill or bank statement), and proof of ownership of the payment method used. These documents are processed securely and retained only for as long as required by law or operational necessity.

2.4 Technical & Usage Data

We automatically collect certain technical data when you access the gb89 platform, including your IP address, device type and operating system, browser type and version, session timestamps, pages visited, games played, bet history, and interaction data. This data helps us maintain platform security, detect fraud, and improve the user experience.

2.5 Communications Data

If you contact our support team via email, live chat, or any other channel, we retain a record of that communication including its content, timestamps, and outcome. This allows us to maintain service quality, resolve disputes, and train support staff.

3 How We Collect Data

gb89 collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, participate in promotions, or provide information through any other voluntary interaction with the platform.
• Automatically — through cookies, server logs, and similar tracking technologies when you access and navigate the gb89 website or mobile platform. See Section 7 for full details on our use of cookies.
• From third-party service providers — including payment processors (bKash, Nagad, Rocket, Upay, banking partners), KYC and identity verification services, fraud detection agencies, and game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi). Data received from these providers is used solely in connection with the services they support.
• From publicly available sources — in limited circumstances, and only for the purpose of fraud prevention and account security, we may cross-reference data against publicly available information such as sanctions lists or politically exposed persons (PEP) databases.

4 How We Use Your Data

gb89 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your gb89 player account, including processing logins, account settings changes, and communication preferences.
• Identity verification and KYC compliance: To verify that you meet the 21+ age requirement and to confirm your identity in accordance with our anti-money laundering obligations.
• Payment processing: To process deposits and withdrawals in BDT via your chosen payment method, and to maintain accurate financial records of all transactions.
• Service delivery: To provide access to sports betting markets (including cricket, including BPL and IPL events), live casino games, online slots, crash games such as Limbo, and the gb89 Loyalty Program.
• Fraud detection and security: To monitor platform activity for signs of fraud, collusion, bonus abuse, money laundering, unauthorised access, and other prohibited conduct as defined in our Terms and Conditions.
• Responsible gaming: To monitor betting patterns for signs of problem gambling and, where appropriate, to proactively apply account protections such as deposit limits, cooling-off periods, or self-exclusion in the interest of player welfare.
• Customer support: To respond to enquiries, resolve disputes, and deliver high-quality service through our 24/7 support channels.
• Platform improvement: To analyse aggregated usage data, identify technical issues, and improve the performance, layout, and features of the gb89 platform.
• Marketing communications: To send you promotional offers, bonus alerts, and updates about new games or features — but only where you have provided consent and have not subsequently opted out. You may withdraw consent at any time by contacting [email protected].
• Legal compliance: To comply with applicable legal obligations, respond to lawful requests from authorities, and enforce our Terms and Conditions.

5 Legal Basis for Processing

gb89 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing is required to perform the contract between you and gb89 — namely, to operate your player account, process bets and payments, and deliver the services you have signed up for.
• Legal obligation: Processing is required to comply with applicable legal and regulatory requirements, including KYC obligations, anti-money laundering rules, and responses to lawful authority requests.
• Legitimate interests: Processing is necessary for gb89's legitimate interests in operating a safe, secure, and fair platform — including fraud detection, platform security, responsible gaming monitoring, and business analytics — provided those interests are not overridden by your privacy rights.
• Consent: Where processing is not covered by the above grounds — most notably, sending you marketing communications — gb89 relies on your freely given, informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing & Disclosure

gb89 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share personal data only in the following circumstances, and only to the extent necessary for the stated purpose:

6.1 Service Providers

We share data with carefully selected third-party service providers who assist in operating the gb89 platform. These include:

• Payment processors and mobile banking partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard) — for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers — for the purpose of age and identity verification in compliance with our legal obligations.
• Game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi) — who may receive session and account identifiers necessary to deliver their games within the gb89 platform.
• IT infrastructure, hosting, and cloud service providers — who store platform data on secure servers.
• Fraud detection and cyber-security providers — who assist in identifying and preventing prohibited activity.

All service providers operate under strict data processing agreements that prohibit them from using your data for any purpose beyond the specific service they provide to gb89.

6.2 Legal & Regulatory Disclosure

gb89 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required or permitted by applicable law, or where we believe in good faith that disclosure is necessary to protect the safety, rights, or property of gb89, its players, or the public.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of the business assets. We will notify affected players of any such transfer and the privacy implications before it takes effect.

7 Cookies & Tracking Technologies

gb89 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. Cookies help us remember your preferences, keep you logged in, detect suspicious activity, and understand how players use the platform.

7.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the platform to function. These enable core features such as session authentication, account access, and payment security. They cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience on subsequent visits.
• Analytics cookies: Collect aggregated, anonymised data about how players navigate the platform — such as which pages are visited most frequently, average session duration, and common navigation paths. This data is used to improve platform design and performance.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and unauthorised login attempts.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse non-essential cookies, delete existing cookies, or receive a notification before a cookie is placed. Please note that disabling certain cookies may affect the functionality of the gb89 platform — in particular, disabling strictly necessary cookies will prevent you from logging in or using core platform features.

gb89 does not use cross-site tracking cookies or sell behavioural data derived from cookies to any third party.

8 Data Security

gb89 takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that personal and financial information cannot be intercepted in transit.
• Encrypted data storage for sensitive fields including identity documents, payment references, and authentication credentials.
• Access controls limiting internal access to personal data on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and background verification.
• Regular security audits and penetration testing carried out by independent security professionals to identify and remediate vulnerabilities.
• Intrusion detection systems that monitor platform infrastructure 24/7 for signs of unauthorised access or anomalous activity.
• Multi-factor authentication options for player accounts, adding an additional layer of protection against account compromise.

In the event of a data breach that poses a risk to your rights and freedoms, gb89 will notify affected players without undue delay and will take all necessary steps to contain and remediate the breach.

9 Data Retention

gb89 does not retain personal data for longer than is necessary to fulfil the purpose for which it was collected or to comply with applicable legal obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you. Where anonymised data is retained for analytics purposes, it cannot be used to identify any individual.

10 Your Rights

As a player on the gb89 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your account username and a description of your request. We will respond within a reasonable timeframe.

• Right of access: You may request a copy of the personal data gb89 holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. This right is subject to exceptions — for example, we cannot delete data that we are legally required to retain for KYC or financial record-keeping purposes.
• Right to restrict processing: You may request that we limit the way we use your personal data in specific circumstances, for example while a dispute about its accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on contract, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling, where you believe your rights and interests override those of gb89.

11 Children's Privacy

The gb89 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration and KYC process, and gb89 takes all reasonable measures to prevent underage access to the platform.

If we discover that an account has been registered by or on behalf of a person under 21, we will immediately close that account, void any associated bets or balances, and delete any personal data collected in connection with that account. If you have reason to believe that a person under 21 has registered on the gb89 platform, please notify us immediately at [email protected].

12 Third-Party Links

The gb89 platform may contain references or links to third-party services, including payment provider portals and game provider environments. Once you navigate away from the gb89 platform to a third-party service, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party services you use in connection with your gb89 account.

gb89 is not responsible for the privacy practices, security measures, or content of any third-party service, and we make no representations or warranties about how those services handle your personal data.

13 Policy Updates

gb89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The effective date at the top of this Policy will be updated whenever a material change is made.

Where changes are material, gb89 will provide prior notice to registered players via the email address on file or via a prominent notice on the platform. Your continued use of the gb89 platform following any published update to this Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should discontinue use of the platform and may request account closure in accordance with the Terms and Conditions.

We recommend that you review this Privacy Policy periodically to stay informed about how gb89 is protecting your personal data.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gb89 handles your personal data, please contact our dedicated privacy support team using the details below. All correspondence must be submitted in English.

For responsible gaming concerns, self-exclusion requests, or deposit limit adjustments, please visit /responsible-gaming to access account management tools directly, or contact support at the address above.